ITSM

The trend of the digital transformation is driving organizations to invest in comprehensive ITSM and ITOM solutions.

ITSM

The trend of the digital transformation is driving organizations to invest in comprehensive ITSM and ITOM solutions.

In partnership with ServiceNow, Strateq continues to accelerate this transformation by streamlining IT services, enhancing infrastructure and risk management, and enabling strategic portfolio oversight. ServiceNow’s low-code platform empowers custom app development, while its AI and machine learning integration unlock automation, predictive analytics, and smarter decision-making across the enterprise.

The AI Platform for Business Transformation

  • One platform
  • One data model
  • Every corner of your business

No one knows ServiceNow better than we do. Our experts have:

Support and guidance from ServiceNow AI Centre of Excellence

Close collaboration with ServiceNow Impact Squad

Up-to-date training and certifications

Roadmap insights

Thousands of ServiceNow Insiders to tap into

Our approach to transform the way our customers work with ServiceNow Platform

AI

AI Agents & Studio
AI Agents Control Tower
Our models, Your models. Any model.

Workflows

Automation   |   Analytics   |   Agentic

Data

Workflow Data Fabric: RaptorBD, Integration Hub, Knowledge Graph

Only ServiceNow unites AI Agents + Workflows on a single enterprise-grade platform.

AI Agents

  • ServiceNow AI Agents don't just assists - they autonomously take action on your behalf so you can focus on the work that matters
  • Teams of AI Agents work together to orchestrate end-to-end processes in every corner of your business.

Data

  • For AI Agents to transform your business, they need access to the right data
  • With Workflow Data Fabric, you can connect, unify, and understand all your enterprise data from any source on a single platform optimized for speed, scale, and security.

Workflows

  • Automate any process with the world's leading workflow automation engine.
  • Build workflows with reusable components, configurable playbooks, process mining, and advanced decision support.

This is how we put AI to work for people

  • Assess and Advice
  • Implement and Deploy
  • Optimize and Evolve

Services Outputs

  • Outcomes readiness assessment for new targeted Now Assist use cases
  • Identified use cases and actions to expand and optimize
  • Assessment report readout
  • Deployed AI solution: Initial Go Live for one or more Now Assist products and targeted use cases
  • Initial Go Live with Now Assist in Virtual Agent
  • Expanded AI solution: Introduce AI Agents, skills, data and other platform capabilities to deploy high value use cases
  • Value realization insights