ITSM
The trend of the digital transformation is driving organizations to invest in comprehensive ITSM and ITOM solutions.
ITSM
The trend of the digital transformation is driving organizations to invest in comprehensive ITSM and ITOM solutions.
As digital transformation accelerates, organisations are investing in comprehensive IT service management (ITSM) and IT operations management (ITOM) to run reliable, efficient IT. Strateq is a managed IT services provider in Malaysia that helps you do exactly that, combining hands-on managed services and IT support with the market-leading ServiceNow platform.
The AI Platform for Business Transformation
- One platform
- One data model
- Every corner of your business
No one knows ServiceNow better than we do. Our experts have:
Support and guidance from ServiceNow AI Centre of Excellence
Close collaboration with ServiceNow Impact Squad
Up-to-date training and certifications
Roadmap insights
Thousands of ServiceNow Insiders to tap into
Our approach to transform the way our customers work with ServiceNow Platform
AI
AI Agents & Studio
AI Agents Control Tower
Our models, Your models. Any model.
Workflows
Automation | Analytics | Agentic
Data
Workflow Data Fabric: RaptorBD, Integration Hub, Knowledge Graph
Only ServiceNow unites AI Agents + Workflows on a single enterprise-grade platform.
AI Agents
- ServiceNow AI Agents don't just assists - they autonomously take action on your behalf so you can focus on the work that matters
- Teams of AI Agents work together to orchestrate end-to-end processes in every corner of your business.
Data
- For AI Agents to transform your business, they need access to the right data
- With Workflow Data Fabric, you can connect, unify, and understand all your enterprise data from any source on a single platform optimized for speed, scale, and security.
Workflows
- Automate any process with the world's leading workflow automation engine.
- Build workflows with reusable components, configurable playbooks, process mining, and advanced decision support.
This is how we put AI to work for people
- Assess and Advice
- Implement and Deploy
- Optimize and Evolve
Services Outputs
- Outcomes readiness assessment for new targeted Now Assist use cases
- Identified use cases and actions to expand and optimize
- Assessment report readout
- Deployed AI solution: Initial Go Live for one or more Now Assist products and targeted use cases
- Initial Go Live with Now Assist in Virtual Agent
- Expanded AI solution: Introduce AI Agents, skills, data and other platform capabilities to deploy high value use cases
- Value realization insights
Managed IT Services with ServiceNow
For IT service management, Strateq partners with ServiceNow to streamline IT services, enhance infrastructure and risk management, and enable strategic portfolio oversight. ServiceNow’s low-code platform supports custom app development, while its AI and machine learning capabilities unlock automation, predictive analytics, and smarter decision-making across the enterprise, all on one platform, one data model, for every corner of your business.
As an experienced managed IT services provider and IT support company in Malaysia, Strateq takes a service-oriented approach: we help you deliver and manage the IT services your employees and customers rely on to work effectively. Using the ServiceNow platform, we automate and integrate business processes through digital workflows, spanning IT service management, ticketing, CRM, HR service delivery, and other enterprise services, rather than managing physical assets. And your ServiceNow Platform helps you manage the full service lifecycle, from request submission and fulfilment to resolution, continuous improvement, and ongoing customer relationship management.
Frequently Ask Questions
1. What managed IT services does Strateq offer?
Strateq delivers IT service management (ITSM) and IT support on the ServiceNow platform, automating service delivery through digital workflows, ticketing, and request fulfilment, and managing the full service lifecycle from submission to resolution and continuous improvement.
2. What is IT service management (ITSM)?
IT service management is the practice of designing, delivering, and managing IT services to meet business needs. Strateq delivers ITSM on the ServiceNow platform, covering service management, IT operations, GRC (Governance, Risk, and Compliance), and portfolio oversight.
3. Is Strateq a ServiceNow partner?
Yes. Strateq is a ServiceNow partner with support from the ServiceNow AI Centre of Excellence, collaboration with the Impact Squad, and certified specialists, delivering ITSM, ITOM, and AI-powered workflows.
4. What is the difference between ITSM and ITOM?
ITSM (IT service management) focuses on delivering and managing IT services to users, while ITOM (IT operations management) focuses on monitoring and maintaining the underlying infrastructure. Strateq delivers both on the ServiceNow platform.