SMART SD
STRATEQ Managed Automated Refuelling Technology Service Desk or in short SMART SD, is designed based on a collaboration model that connects people, tools, processes, and automation into a transparent workflow.
Cloud-based managed service solutions
STRATEQ Managed Automated Refuelling Technology Service Desk or in short SMART SD, is designed based on a collaboration model that connects people, tools, processes, and automation into a transparent workflow. This workflow connects the work needed, the work happening, and the work done in a persistent location staffed by the people, bots, and related tools. Transparency tightens the feedback loop, improves information sharing and enhances team collaboration, keeping the focus on uptime and operational efficiency. Our app does this by enabling the following.
Automates IT Service Management (ITSM) with digital technology for multi-channel support
Designed based on a collaboration model connecting people, tools, processes and automation into a transparent workflow
Designed as a mobile and chat first application, focusing on uptime and operational efficiency
IoT edge allows more efficient predictive maintenance and real-time situational awareness of customers’ equipment status
Features
- Self Service Portal
- Service Level Management
- Inventory Management
- Mobile Applications
- Workforce Management
- Customer Relationship Management
- Problem & Change Management
- Multi-Channel
- Contract Management
- Knowledge Base
Key Modules
Change Management
Configuration Management
Incident Management
Inventory Management
Problem Management
Release Management
Service Level Management
Vendor Management
Workforce Management
Warehouse Management
Benefits
All In One
Incident, asset, and inventory management in one solution, unified part replacement into a seamless change request process.
Mobility
Easy to use self-service for customer, available everywhere, across devices.
Asset Lifecycle
Simplify site asset visualization from integration of configuration item (Ci), Ci combo, site layout and site mapping.
Modernize Update
Real-time ticket status update, through email, chat, web, or mobile notification.
Broadcast Message
Share the news for service interruption, schedule maintenance or major alert in the web or mobile app, with few clicks.
On the Go
Flexibility for support team to work from office, home or anywhere.
Interactive Dashboard
Real-time SLA, performance count and interactive metric help support team to monitor and act accordingly to the ticket condition.
Service Improvement
Achieve visibility of the problem root cause, workaround, change request and release of permanent solution.
Multilingual
Available in English, Bahasa, Chinese and Thai language.
Transparency
All parties in the same loop of timeline chat ensuring faster coordination and smarter resources allocation.