SMART SD is designed based on a collaboration model that connects people, tools, processes, and automation into a transparent workflow. This workflow connects the work needed, the work happening, and the work done in a persistent location staffed by the people, bots, and related tools. The transparency tightens the feedback loop, improves information sharing and enhances team collaboration, keeping the focus on uptime and operational efficiency.
The SMART SD solution was designed as a mobile and chat first application from lessons learned and observed in modern working culture which encourages pervasiveness. This solution is built for collaboration and transparency, keeping the focus on uptime and operational efficiency.
In addition to this, the inclusion of the IoT edge device allows more efficient predictive maintenance and real-time situational awareness of customers’ equipment states and health.
Eventually as the machine learning model gets better from ingesting more data and logs from calls, request and IoT edge device enabled equipment, we foresee a time when a good majority of the tickets raised to the service desk will be automated and raised by the Bot we leverage for our solution.
Strateq has years of experience in large scale projects for nationwide rollout, with proven track records of downtime prevention. Our Move, Add, Commission, Decommission (MACD) Services benefit enterprises as we have the economy of scale to provide highly trained and cost-effective resources nationwide, covering end-to-end services to ensure every deliverable is up to customer’s expectations.
Level 1 Support
• Multilingual Support
• Multichannel through SMART SD
• Incident Management
• Service Reporting
Business Process Outsourcing
• Data Analysis
• Complaint Management
• Service Level Management
Preventive Maintenance Level 2 Support
• Remote Technical Support
• Remote Software Deployment
• Escalation Services
24/7 Dashboard Monitoring
Our highly trained customer service agents are well equipped with the necessary system knowledge to provide accurate solutions in a timely manner to minimise customers’ system downtime.
We have the capability to manage end-to-end call centre business process outsourcing, we strive to deliver excellent services, combining our experience and best practices in IT service management.
Our Workshop repair facility provides board level repair of IT equipment, rudimental circuit board design and fabrication services with the objectives of achieving timely and uninterrupted service to end users as well as cost reduction.
Our Workshop repair
PCB Design and
Board Level Repair
Hardware–Security Modules Key Injection