Customer Service Engineer (Service Desk)

Responsibilities

1. Respond to requests for technical assistance by phone, email and/or using a help desk management system.
2. Provide first level troubleshooting on the phone to customers.
3. To troubleshoot, diagnose, and resolve the malfunction/problems of the customer’s system or equipment via remote.
4. To monitor dashboard monitoring alerts and escalate to relevant parties.
5. Ability to understand customer’s complaints/problem about their system and provide appropriate solutions and attention.
6. Ability to communicate clearly and effectively, verbally or written with customer, reporting officer, and other authorized third parties.
7. Ability to work shifts and to adapt to changing working schedules due to operational need.
8. Ability to work independently, self-starter, multi-tasking, and has a deep desire to learn.
9. Possess teamwork spirit, positive attitude, and good discipline.
10. Any other duties as instructed by the Reporting Officer or the Management.

Requirements

1. Possess at least a Certificate / Diploma in IT or Computer Studies or related discipline
2. Cantonese speaking is REQUIRED as the client that we are supporting is based in Hong Kong
3. Open to hire fresh graduates as training will be provided.